Five Unfortunate Things You Have to Acknowledge Before Setting Out Your Computer Fixing Business
It is a heroic step going out on your own to become a local computer fixing person. You’ll be in contention with others like you, computer stores and bigger companies who cater for your market.
Some of the most fundamental challenges you’ll face notwithstanding will be when you are actually on the job. Different to what many may think, supporting home and small business users is rather a lot tougher than working in a large scale corporate environment. Here are some of the reasons why, so you can be educated and be more businesslike - establishing you a solid reputation and more word of mouth referrals.
Domestic and small business users can be the most tricky customers you’ll ever handle. They will expect great value from you and will challenge their invoices unless they are 150% contented.
1. They will require you to recognize what a problem is and how to fix it the same way they would a pipe fitter who came round to unfreeze a waste pipe. It won’t go on all the time but once in a while expect for them to decline to pay for any time you spend ‘figuring out what the problem is’.
2. They don’t get the luxury of being able to switch out their computer with one from the storage room or to work on someone else’s while you work on theirs. And So when they are dead in the water, unable to work and losing money because of it – the squeeze will be on you. You will unquestionably want to be able to cope with this and get used to somebody standing over your shoulder harassing you to hasten up.
3. They will need you to look at all kinds of different things aside from what you’ve booked in to see them about. If you have allocated them a particular measure of time to do a particular task then you have to be clear at the get-go of the call. See if there is sufficient time left over at the close of the visit or arrange another one. The most all-important thing is to state at the beginning of your visit that you are there to do a certain job. A professional looking work order will aid a lot here.
4. They do not have well-ordered desktop builds with good antivirus and policies that keep them from downloading and installing whatever they like. This is what makes this type of work so fascinating, and obstructive. Just think spyware, spyware spyware, be set up for it and anticipate to discover it everywhere you go.
5. They will blame you for things that have gone wrong that aren’t your mistake. Ever heard this phrase before?
“Well it was fine until the IT person came and now it doesn’t work (I’m not paying this account!)”
Expect this to take place a great deal. Over Again professional looking work orders and effective documentation of all work carried out will be the proof you need to establish precisely what you have and haven’t done. A client at one time rang up and yelled at my boss straight after a call because his printer stopped working just after I left. Turns out he switched off the computer it was attached to.
Offering computer repair services to small business and domestic users can be a tremendously rewarding experience. And of course being your own boss is as good as it gets. I hope the above points haven’t put you off, the intention is to train you for some of the worst parts of the job.
You can protect yourself and be prepared just by setting up an effective system for work orders, call documentation and procedures for certain situations. Do this and you’ll become recognized in your region as the go-to somebody and have too much work to manage.
Now go get ‘em!
Peter Webber










